Returns

Thank you for shopping with us at FILA.

We hope that you are happy with your order, however, if for any reason you find the merchandise unsuitable, you may return it for an exchange or refund within 30 days purchase.

 

CONDITION OF GOODS

Item/s must be returned unused and in resalable condition, with the original tags still attached; and in the original packaging (packaging must also be in original condition, which includes shoe boxes - see below).

Please note that if any shoe boxes are used as packaging or any tape, stickers etc. are applied to the shoe box, it will not be accepted for return. The FILA satchels you receive your online order in, are reusable for your convenience.

All footwear must be tried on a carpeted surface to prevent any damaging to the soles until you are certain you would like to keep them.

RETURN POSTAGE FEES

If the goods are faulty, postage will be covered by FILA. You will receive a postage-paid shipping label to attach.

If you are exchanging the goods for a different size, colour or style, the return postage cost will be at the expense of the customer. The replacement items will delivered free of charge.

If you are returning goods for a refund because of change of mind or incorrect purchase by the customer, the return postage cost will be at the expense of the customer.

 

REFUND OR EXCHANGE IN-STORE

Please note, change of mind returns cannot be refunded in-store. Change of mind returns can only be exchanged for other items in-store.

However, if an item is faulty then you can return the item to any FILA store, and the money can be refunded to your original payment method. Alternatively, you can also exchange for other items.

You may exchange merchandise at any Australian FILA Retail Outlet within 30 days of purchase. Bring your invoice and the items to be exchanged to any of the stores listed on our store locator page.

Your exchange is for the value of your merchandise only. This does not include any shipping charges paid, if applicable. If the value of your original merchandise is more than the value of the item being exchanged for, a credit voucher for the outstanding amount will be issued to you (to be used in store). If the value of your original merchandise is less than the value of the item being exchanged for, you will need to pay the difference. 

Please note:No cash value will be refunded for any online orders exchanged at store.

 

REFUND OR EXCHANGE ONLINE

Only good purchased online through Fila Australia may be sent back to the Online Department for refund or exchange. No online orders can be refunded at store level.

To process a refund or exchange, please go to our self-service Returns Portal, here.

Enter the email address and Order Number associated with your order, and you will have the option to return & refund, exchange or keep all items within the order.

Please note we can only exchange to style, size and colour that is available online. Please check the item you wish to exchange for is available online. If any exchange request is received and the item requested is not in stock, you will be refunded for the item.

Once you have submitted your return/exchange request, it will be reviewed by our Customer Support Team and either approved or rejected.

If approved, you will receive an email with instructions of how to return the goods.

If rejected, you will receive an email with an explanation or a request for more information to be provided.

Please Note: We are not responsible for returned goods lost in transit, therefore we would advise that you send via Registered Post. Please allow 14 days from the day you post your parcel for it to be received by FILA Online.

 

FAULTY PRODUCTS

For enquiries regarding faulty products, please submit a refund or exchange request via our Returns Portal.

Enter the email address and Order Number associated with your order, and you will have the option to return & refund, exchange or keep all items within the order.

Please include clear, well lit photographs of the goods with a description of the problem, where and when the goods were purchased and a copy of your invoice.

Please Note: we can only exchange to style, size and colour that is available online. Please check the item you wish to exchange for is available online. If any exchange request is received and the item requested is not in stock, you will be refunded for the item.

Once you have submitted your return/exchange request, it will be reviewed by our Customer Support Team and either approved or rejected.

If approved, you will receive an email with instructions of how to return the goods.

If rejected, you will receive an email with an explanation or a request for more information to be provided.

 

Please Note: 
We are not responsible for returned goods lost in transit, therefore we would advise that you send via Registered Post. Please allow 14 days from the day you post your parcel for it to be received by FILA Online.

Only goods purchased at Australian FILA stores or online through www.fila.com.au can be returned to FILA. FILA products purchased through any of our external stockists, are in accordance with each individual stockists purchase policy, and can only be returned to their original place of purchase. 

If you have any further questions please enquire via the Contact Us page.