FILA Rewards: Member Terms & Conditions

GENERAL TERMS

  1. By applying to join the FILA Rewards Loyalty Program, You agree to be bound by these Member Terms and Conditions.
  2. You waive any rights you have or may have against FILA for or in connection with any damage sustained to computers resulting from one or more Technical Issues.
  3. FILA may amend the Member Terms and Conditions (including by modifying the FILA Rewards Loyalty Program and changing the parameters of the Reward tiers) at any time by notice in writing to You, which you agree may be by the posting of that notice on www.fila.com.au/rewards. Any changes to the Member Terms and Conditions apply on and from the later of the date of the notice effecting the change and any other date specified in that notice.
  4. FILA may transfer You to another loyalty program owned, operated, managed, or administered by FILA, its related bodies corporate, or associated entities (as those terms are defined in the Corporations Act 2001 (Cth)).
  5. These Member Terms and Conditions should be read in conjunction with any additional conditions associated with the Website Terms and Conditions, Terms Of Sale and Privacy Policy.
  6. In these Member Terms and Conditions, a 'day' refers to a 24-hour period ending at 11:59 pm AEST/AEDT.
  7. Any failure or delay by FILA in exercising its rights under these terms does not constitute a waiver of those rights. A waiver by FILA operates as a waiver only if in writing and signed by an authorised officer of FILA.
  8. If any provision in these Member Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be read down to be valid, lawful and enforceable, and otherwise severed to the extent of any invalidity, illegality or unenforceability, without affecting the remaining provisions of these Member Terms and Conditions.

MEMBERSHIP

  1. Membership in the FILA Rewards Loyalty Program is open to any natural person aged 18 years or older.
  2. Membership commences on the Join Date. The Join Date is the date on which the applicant signs up to the FILA Rewards Loyalty Program in-store or online.
  3. You acknowledge that communications about the FILA Rewards Loyalty Program will generally be by email. You acknowledge further that You will receive those communications only if Your email address is correct and current and the FILA URL is quarantined as safe in Your email settings.
  4. If requested in writing, You must provide proof of identification (in the form requested by FILA) to verify membership authenticity and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in suspension of Your membership in the FILA Rewards Loyalty Program.
  5. You are entitled to the Rewards associated with the Reward Tier to which You are assigned. Upon signing up, You will be classed in the Bronze Reward Tier. When you spend $500 or more, You will move to the Silver Reward Tier, and when you spend $1000 or more, You will move to the Gold Reward Tier. When you move up a tier, your qualifying spend amount is saved and becomes your baseline. Your tier status is then calculated using this saved amount plus any additional spend made before the anniversary date the following year. After one year from your anniversary date has passed, your saved spend amount is removed and your tier is recalculated based only on your spend from the most recent year.
  6. You may only have one account (Primary Account) within the FILA Rewards Loyalty Program. Purchases of goods recorded on any account other than Your Primary Account are not Valid Purchases and You are not entitled to Rewards for those purchases.
  7. All Rewards have an expiry date listed with the Reward, at which point they will no longer be available for redemption. FILA Reward expiry is determined by the Rewards Tier You are classed in, Bronze Rewards expire after 30 days, Silver Rewards expire after 60 days and Gold Rewards expire after 90 days.
  8. Account and Rewards transfers to other individuals are not permitted.
  9. FILA retains the right to modify, refuse, or terminate a Member's account in the FILA Rewards Loyalty Program if it suspects on reasonable grounds misuse or creation of multiple accounts in order to obtain more Rewards.
  10. You have the option to end Your membership at any time by contacting FILA's Customer Service team at 1800 000 339 or through email at info@fila.com.au.

EARNING FILA REWARDS

  1. The value of each Valid Purchase of FILA branded goods completed is added to Your Spend Balance if You identify yourself as a Member in-store by providing the email registered to your account, identifying yourself (including by presenting photo identification) or online by logging into their online Member account.
  2. Rewards will be issued within 48 hours of store purchases and within 48 hours of online orders being dispatched (not made).
  3. All Rewards are recorded in and valued at AUD.
  4. FILA reserves the right to withdraw or cancel Rewards points and/or vouchers without notice and at any time if there is evidence of administration errors, system errors, technical issues or similar events which are out of FILA's control.
  5. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.
  6. If a Membership is terminated from the FILA Rewards Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered void.
  7. Only one transaction Reward will be earned and uploaded to a Member's FILA Rewards Loyalty Card per day.
  8. Rewards can be earned from Valid Purchases using AfterPay, Klarna, ZIP or PayPal purchase.

REDEMPTION OF REWARDS

  1. Rewards can be redeemed at all FILA stores in Australia and on the Website in Australia only (excluding the signup discount of 10%, which can only be redeemed on the Website). Rewards cannot be redeemed through FILA resellers, including Target, Harris Scarfe, Costco, City Beach, JD Sports, INSPORT or Factory stores or through any online marketplaces including Amazon, eBay, Kogan, Catch, The Iconic or OzSale.
  2. To redeem any applicable Reward when transacting online on the Website, You must ensure You are logged into a valid account.
  3. The FILA Website and online store is based in Australia and consequently, will redeem Rewards in AUD.
  4. When redeeming any Reward, the Reward will be applied proportionally across each item purchased, based on the percentage each item represents of your total purchase. This will mean that the Reward will not be split equally across all items.
  5. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.
  6. Rewards cannot be redeemed against gift card purchases or shipping costs.
  7. Rewards can be redeemed as payment for purchases using a Buy Now Pay Later provider (such as Afterpay, ZIP, PayPal or Klarna) at the time of purchasing before the first payment takes place.
  8. FILA will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.
  9. Rewards can only be redeemed once.
  10. FILA reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
  11. Returns: If a customer wishes to return a purchase for any reason, Rewards earned on that purchase (including the promotion to a higher Rewards tier, and any tier-based rewards) will be reversed.
  12. Exchanges: If a customer wishes to exchange goods in-store or online, Rewards points will be added or deducted depending on the price variation. If the exchange value is less, Rewards earned on that amount (including the promotion to a higher Rewards tier, and any tier- based rewards) will be reversed.

PRIVACY

  1. FILA may collect personal information from You, in respect of which FILA's Privacy Policy applies, Privacy Policy.
  2. The purposes for which that information is collected include facilitating Your participation in the FILA Rewards Loyalty Program and promoting FILA products to You that FILA believes may be of interest to You.
  3. You consent to the collection and use of your personal information for these purposes and acknowledge that You cannot participate in the FILA Rewards Loyalty Program unless that consent is forthcoming.
  4. You may access the personal information FILA holds of you by contacting the Chris Bright at chris@fila.com.au.

DEFINITIONS

  • Anniversary means one year from the date a Member last moved up a Reward Tier.
  • Effective Date the date which a customer is added to a Rewards Tier
  • Join Date means the date provided for in clause 2 .
  • Member Terms & Conditions means this document, as amended from time to time.
  • FILA means FILA AUSTRALIA PTY LTD ABN 73 601 567 211, its related entities and its authorised representatives.
  • FILA Rewards Loyalty Program means the loyalty program operated by FILA under which members of that program are entitled to Rewards in accordance with these Member Terms and Conditions.
  • Rewards means rewards or other benefits to which members are entitled as a consequence of purchasing goods from FILA.
  • 12 Month Spend Balance means Your total qualifying spend used for tier calculation, which includes your Saved Spend Amount (if applicable) plus any Valid Purchases made since your last tier advancement.
  • Spend Balance means a Member's net cumulative spend after all discounts, returns, promotional or gift items are deducted on Valid Purchases.
  • Saved Spend Amount means the qualifying spend amount that is locked in when a Member moves up to a higher Reward Tier, which forms the baseline for tier calculations for the next year.
  • Tier Calculation Period means the one year period beginning from the date a Member moves up a Reward Tier, during which their Saved Spend Amount is included in tier status calculations.
  • Technical Issues means the malfunction of any telephone network, connection or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
  • Valid Purchases means all purchases of FILA branded goods completed at FILA stores and on the Website within Australia (other than purchases effected by the redemption of Rewards, or gift cards), the value of which being the invoice price less delivery costs. Any purchases which are returned will not constitute Valid Purchases. Purchases of FILA merchandise from FILA resellers, including Target, Harris Scarfe, Costco, City Beach, JD Sports, INSPORT or Factory stores or through any online marketplaces including Amazon, eBay, Kogan, Catch, The Iconic or OzSale are not Valid Purchases.
  • Website means the FILA website at fila.com.au.

TIERS & ASSOCIATED REWARDS

  1. Members are allocated to tiers on the basis of their qualifying spend (Member Status) in the following manner:
    Gold Member Status: members whose total qualifying spend is $1000 or more;
    Silver Member Status: Members whose total qualifying spend is $500 or more, but less than $1000;
    Bronze Member Status: Members whose total qualifying spend is less than $500.
  2. Tier Advancement: When you reach the spending threshold for a higher tier, you immediately move up and that qualifying spend amount becomes your Saved Spend Amount. Until the anniversary date the following year, your tier status is calculated using your Saved Spend Amount plus any additional Valid Purchases.
  3. Tier Recalculation: After one year from moving up a tier, your Saved Spend Amount is removed from calculations. At this point, your tier status is determined solely by your Valid Purchases from the last year. If this amount qualifies you for a tier, that new amount becomes your Saved Spend Amount and the one year period begins again.

TIER CALCULATION EXAMPLES

Example 1 - Moving Up Tiers:

  • Customer spends $400 on 15th January 2024 and $200 on 1st March 2024 (total = $600)
  • They advance to Silver tier on 1st March 2024 and $600 becomes their Saved Spend Amount
  • Any further spend is added to this baseline for tier calculations
  • If they spend another $400 on 1st June 2024, their total for tier calculation becomes $1000, advancing them to Gold on 1st June 2024

Example 2 - Tier Maintenance and Reset:

  • Customer reaches Gold tier on 1st June 2024 with $1000 spend (Saved Spend Amount = $1000)
  • Over the next year, they spend an additional $200
  • Their tier calculation shows $1200 total, maintaining Gold status
  • On 1st June 2025 (one year later), the $1000 Saved Spend Amount is removed
  • They now have only $200 qualifying spend and drop to Bronze tier
  • Their new Saved Spend Amount becomes $200 at Bronze level

Example 3 - Multiple Tier Changes:

  • Customer reaches Silver on 10th February 2024 ($600 saved) then Gold on 20th April 2024 ($1000 saved)
  • On 20th April 2025 (one year from Gold advancement), saved amount is removed
  • If their spend from 21st April 2024 to 20th April 2025 is only $300, they drop to Bronze with $300 saved
  • They can progress up tiers again from this new baseline of $300

BRONZE STATUS

  • All Bronze member rewards will expire 30 days after issue, unless otherwise indicated.
  • 10% Off ‘Welcome Reward’ is issued when you sign up to the FILA Rewards Loyalty Program. Once your account has been created, log in at checkout, and the discount can be applied. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Discounts can only be redeemed online (www.fila.com.au). No minimum spend required.
  • $10 ‘Birthday Reward’ is issued to qualified Bronze Status members, once every 12 months, on or within the 3 days following your birthday (you must have entered a valid date of birth in the relevant section of your Member Profile prior to your birthday to receive this reward). You will receive an email with instructions on how to redeem the discount within 48 hours of the birthday reward being issued to you. $20 minimum spend applies. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Can be redeemed online (www.fila.com.au) or at any FILA store Australia-wide.
  • Free standard shipping online for all orders over $130. The free shipping benefit is available for shipping within Australia only. Free shipping cannot be used in conjunction with any other offer unless otherwise indicated.
  • Exclusive Previews: Access to the latest collections, promotions and sales offers via Member Emails.
  • Eligible for invitations to in-store events.

SILVER STATUS

  • All Silver member rewards will expire 60 days after issue, unless otherwise indicated.
  • $20 'Welcome Reward' is issued when you advance to the Silver Member status. You will receive an email with instructions on how to redeem the discount within 48 hours of you qualifying for Silver Status. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Can be redeemed online (www.fila.com.au) or any FILA store Australia-wide. No minimum spend required. The full $20 reward must be redeemed in a single transaction; any unused balance will be forfeited.
  • $20 ‘Birthday Reward’ is issued to qualified Silver Status members, once every 12 months, on or within the 3 days following your birthday (you must have entered a valid date of birth in the relevant section of your Member Profile prior to your birthday in order to receive this reward). You will receive an email with instructions on how to redeem the discount within 48 hours of the birthday reward being issued to you. $40 minimum spend applies. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Can be redeemed online (www.fila.com.au) or any FILA store Australia-wide.
  • Free standard shipping online for all orders over $120. The free shipping benefit is available for shipping within Australia only. Free shipping cannot be used in conjunction with any other offer unless otherwise indicated.
  • Exclusive Previews: Access to the latest collections, promotions and sales offers via Member Emails.
  • Eligible for selected invitations to in-store events, collection launches & store openings.

GOLD STATUS

  • All Gold status rewards will expire 90 days after issue unless otherwise indicated.
  • $50 'Welcome Reward' is issued when you advance to the Gold Member status. You will receive an email with instructions on how to redeem the discount within 48 hours of you qualifying for Gold Status. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Can be redeemed online (www.fila.com.au) or any FILA store Australia-wide. No minimum spend required. The full $50 reward must be redeemed in a single transaction; any unused balance will be forfeited.
  • $50 ‘Birthday Reward' is issued to qualified Gold Status members, once every 12 months, on or within the 3 days following your birthday (you must have entered a valid date of birth in the relevant section of your Member Profile prior to your birthday in order to receive this Reward). You will receive an email with instructions on how to redeem the discount within 48 hours of the birthday reward being issued to you. $70 minimum spend applies. Limit of one use per customer, per order. Cannot be used in conjunction with any other offer. Can be redeemed online (www.fila.com.au) or any FILA store Australia-wide.
  • Free standard shipping online for all orders over $100. The free shipping benefit is available for shipping within Australia only. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated.
  • Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.
  • Eligible for selected invitations to in-store events, collection launches & store openings.
  • Surprise gifts & exclusive discounts: Eligible Gold status Members will be notified of available