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We want you to be completely satisfied with your purchase. If an item does not meet your expectations or you have changed your mind, we offer a convenient online returns process.
This Returns Policy applies to online purchases only.
Purchases made in-store are subject to a separate returns policy, which is printed on your receipt at the time of purchase.
Return & Exchange Options
Online purchases may be returned online for a refund or exchange, or exchanged in-store only. Online purchases cannot be refunded in-store.
Eligibility
Return requests must be submitted via the Returns Portal within 30 days of the purchase date. Once approved, items must be shipped within 30 days of the approval date.
All returned items must be unused, in their original condition and in a resalable state, with all original tags attached.
Packaging must also be in its original condition.
Shoe boxes must not be used as external packaging, and no tape, stickers, labels or markings are to be applied directly to the shoe box. Items returned with damaged packaging will not be accepted and will be returned to the customer.
Online Return Process
To initiate a return or exchange, please submit a return request through our self-service Returns Portal using the email address and order number associated with your purchase.
Once your request has been submitted, it will be reviewed by our Customer Support Team. If your return is approved, you will receive an email instructing you to purchase a $15 Australia Post return label.
After the return label has been purchased, a further email will be sent to you containing the Australia Post return label and a return form to include with your parcel.
If your return request is rejected, you will be notified by email with an explanation or a request for additional information.
Please note that approved returns must be shipped within 30 days of the approval date. Exchanges are processed subject to availability. If the requested exchange item is unavailable, a refund will be issued instead.
If you are returning an item due to a change of mind or an incorrect purchase, return postage costs are the responsibility of the customer. Refunds will be issued to the original payment method used at checkout. Delivery charges are non-refundable for change of mind returns.
All returns must relate to purchases made via www.fila.com.au.
Return Exceptions
Some items may be non-returnable due to hygiene reasons or the nature of the product. These exclusions will be clearly stated on the product page where applicable.
In-Store Exchanges
Online purchases may be exchanged at any Australian FILA Retail Outlet within 30 days of purchase. Customers must present their invoice and the item(s) to be exchanged.
If the value of the original item exceeds the value of the exchanged item, a store credit voucher will be issued for the difference. If the exchanged item is of a higher value, the customer will be required to pay the difference. Exchanges are for the value of the merchandise only and do not include shipping charges.
Please note that online purchases cannot be refunded in-store.
Faulty Products
If you believe your item is faulty, please submit a return or exchange request via the Returns Portal within 30 days of receiving your order and select the return reason “The product is faulty”. Clear, well-lit photographs of the item and a description of the fault must be provided.
Once submitted, your request will be reviewed by our Customer Support Team. If approved, you will receive instructions on how to return the item. If rejected, you will be contacted with further information or a request for additional details.
Approved faulty returns must be shipped within 30 days of approval. We recommend using Registered Post, as FILA is not responsible for items lost in transit. Please allow up to 14 days from the date of posting for your return to be received.
Purchases from External Stockists
Only products purchased from Australian FILA retail stores or via www.fila.com.au may be returned to FILA. Items purchased from external stockists must be returned to the original place of purchase and are subject to that retailer’s returns policy.
Contact Us
If you have any further questions, please contact us via the Contact Us page.
