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IMPORTANT NOTICE: |
Once your order has been dispatched, you will be emailed an Australia Post tracking number. Please allow up to 24 hours for your tracking status to appear online.
We aim to dispatch all orders within 1-3 business days. During peak sale periods such as Black Friday and Boxing Day, please allow extra time for your order to be dispatched.
FREE Click & Collect is available across all FILA stores in Australia, subject to stock availability. To find your local store, please click here.
Delivery Cost & Timeframes
All prices below are listed in AUD. Please allow additional time for delivery to regional/remote locations & PO Box addresses (generally an extra 2-3 days). We cannot guarantee express deliveries to PO boxes or rural postal codes.
| Delivery Method | Estimated Delivery Time* | Cost |
|---|---|---|
|
Standard |
3-5 business days to most metro locations 10-15 business days to most rural locations |
Free for orders over $130 |
| $12.50 for orders under $130 | ||
|
Express |
1-4 business days to most locations | $10 for orders over $130 |
| $20 for orders under $130 | ||
|
International (New Zealand, New Caledonia, Papa New Guinea & Fiji) |
5-10 business days to most areas 10-20 business days to most remote areas |
$20 flat rate |
*Please note that delivery times are estimates only, and may be impacted due to high order volumes, peak sale periods and/or delays within the delivery network.
Cancellation & Changes
Please ensure all details are correct before placing your order. We cannot make any changes, including sizes or delivery addresses, once your order has been placed.
If you have entered the wrong address, you can try to redirect your parcel to a new address through the Australia Post website here.
The only way we can accept a refund or amendment is for you to return your order to us online or go in-store to exchange.
Carrier Information
We send all of our parcels using Australia Post If you are not available at the time of delivery, the courier will leave your order in a safe place at your delivery address. If the delivery driver considers it not safe to leave the goods unattended, your order will be available for collection at your local Australia Post outlet.
We are not responsible for lost, stolen or damaged shipments.
Split Shipments
We occasionally need to source items for your order from multiple FILA locations. If this is the case, then your order will arrive at its destination in more than one package. You will receive an email with each tracking number, depending on the number of parcels. Please note that the shipping cost for the customer will not increase even if multiple deliveries are required.
